Navari Refund and Returns Policy
Effective Date: 01 June 2024
At Navari, we strive to ensure that our customers are satisfied with their purchases. If you are not entirely satisfied with your purchase, we’re here to help. Please read our refund and returns policy carefully to understand your rights and responsibilities.
Return Eligibility
- Timeframe: You have 7 calendar days from the date of purchase to request a return.
- Condition: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
- Proof of Purchase: A receipt or proof of purchase is required for all returns and refunds.
Non-Returnable Items
Certain items are non-returnable, including:
- Custom or personalized furniture that has been made to your specifications.
- Gift cards.
- Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
Return Process
To return an item, please follow these steps:
- Contact Us: Email our customer service team at [your email address] within 7 days of receiving your purchase to initiate a return. Provide your order number, receipt, and the reason for the return.
- Receive Return Instructions: Our team will review your request and, if eligible, will provide you with detailed return instructions, including the return shipping address.
- Pack and Ship Your Item: Carefully pack the item in its original packaging, including all accessories, manuals, and documentation. Ship the item back to us using a trackable shipping service.
Refund Process
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
- Approved Refunds: If your return is approved, we will process your refund to your original method of payment within [number] days. The time it takes for the refund to be credited to your account may vary depending on your payment method and financial institution.
- Rejected Refunds: If your return is not approved (e.g., due to item damage or use), we will notify you via email and provide an explanation. The item will be returned to you at your expense.
Shipping Costs
- Return Shipping: You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.
- Shipping Costs for Exchanges: If you receive a defective or damaged item and need an exchange, Navari will cover the shipping costs for sending you the replacement item.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [your email address] with details and photos of the damage or defect. We will arrange for a replacement or refund at no additional cost to you.
International Returns
We accept returns from customers worldwide. However, international customers are responsible for return shipping costs, including any customs duties, taxes, and fees that may apply. Please contact us at support@navaricare.com for specific instructions on returning international orders.
Contact Us
If you have any questions or concerns about our refund and returns policy, please contact us at:
Email: support@navaricare.com